Physical products
we always send packing video to customer whatsapp along with tracking updates .
We issue replacements for damage of products during transit of the original purchase of the product. We shall pickup the damaged product if return pickup services are available at the required location/else the client might have to reship the parcel back to us and a standard shipping cost of INR 100 will be refunded to them. A replacement will ONLY be provided. In case of unavailability of the same product a voucher/gift card/coupon code will be provided which can be redeemed for your future purchases.
refunds will be processed and take 2 to 5 days to reflect in customer bank account
The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid or a coupon/voucher/gift card value can be provided for the product that can be used on future orders.
We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pickup the jewelry in the courier service timings which is typically 9am IST to 5pm IST. In case of person unavailability, a total of two to three attempts will be done for the courier to be delivered. But beyond the specified limit of trying to deliver the parcel will be returned to the origin. Retainment of the parcel for client pickup at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. A re-courier will be of course done and the customer might have to bear the re-shipping costs once again.
Any and all items that are not received or claims regarding the same should be raised within 24 hours of the order delivered , any such claims after the mentioned window will not be entertained nor any refunds/replacements will be provided for the same with the same. It will considered as null.
We recommend contacting us for assistance if you experience any issues receiving our products.
we always attach a real video of the product in description / in insta youtube channels . we always mention exact dimensions and size .
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: ramussestore@gmail.com, 9133951999